The Australian Government is seeking public input on its review of the operation of the Aged Care Complaints Investigation Scheme. The Aged Care Complaints Investigation Scheme (CIS) was introduced in May 2007 and allows people with a concern about the service or quality of care being provided to elderly Australians receiving Commonwealth funded aged care services to have their concerns investigated. The review is considering aspects of the CIS including: The processes, practices and the timeliness of responses to complaints Communication between the CIS and stakeholders including residents and their families, staff and aged care providers The training provided to investigators Investigators’ access to clinical and investigative expertise The framework used for the escalation of complaints Information collection and consideration and The relationship between the CIS, the Aged Care Commissioner, the Aged Care Standards and Accreditation Agency Ltd, and other relevant